Product Information

Every effort is made to ensure product descriptions, photographs and information are accurate at the time of publication.

Colours may vary slightly depending on your screen or device settings.

Where products contain natural ingredients, slight variations in colour, texture or fragrance may occur. This does not affect the quality or intended use of the product.

Digital resources are provided for educational and wellbeing purposes only. They are not intended to diagnose, treat or replace advice from a qualified healthcare professional.

Unless otherwise stated, all digital products are supplied for personal use only. They may not be copied, shared, distributed, reproduced or resold without written permission.

If you have any questions about a product before purchasing, please don't hesitate to get in touch.

Shipping & Collection Policy

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Dispatch Times

Physical products are usually dispatched within 2–5 working days of receiving your order. During particularly busy periods, dispatch may take slightly longer, but you will be contacted if there are any significant delays.

Delivery

Orders are sent using a tracked or standard postal service, depending on the product.

Delivery times are estimates and cannot be guaranteed once your parcel has been handed to the delivery provider.

If your parcel appears to be delayed or missing, please get in touch and I will do my best to help.

Click & Collect

Collection is available from the clinic in Hilton, Derby.

Collections are available on Wednesdays and Saturdays by prior arrangement. Once your order is ready, you'll receive an email with collection instructions.

Please bring your order confirmation when collecting.

Incorrect or Damaged Orders

If your order arrives damaged or you receive the wrong item, please contact me within 48 hours of delivery, including photographs where possible, so the issue can be resolved promptly.

Contact

If you have any questions about your order, please get in touch via the contact details on the website.

Returns & Refunds Policy

Digital Products

All digital products are delivered electronically and are available immediately after purchase.

Due to the nature of digital downloads, refunds, returns and exchanges cannot normally be offered once the purchase has been completed, unless required by law or the product is faulty.

If you experience any problems accessing your files, please get in touch and I will be happy to help.

Physical Products

If you change your mind about a physical product, you may request a return within 14 days of receiving your order.

Returned items must be:

• Unused

• In their original condition

• Returned in their original packaging where possible

Unless the item is faulty or incorrect, return postage costs are the responsibility of the customer.

Once the returned item has been received and inspected, any approved refund will be processed using the original payment method.

Faulty or Damaged Items

If your item is faulty, damaged or incorrect, please contact me within 48 hours of delivery so the issue can be resolved as quickly as possible.

Exceptions

For hygiene reasons, certain products may not be eligible for return unless they are faulty. This will be clearly stated on the individual product page where applicable.