Privacy Policy
Abigail Hardie
Introduction
At Abigail Hardie, your privacy is important. This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website, contact me, or receive treatment.
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I am committed to handling your information responsibly, confidentially and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who I Am
Abigail Hardie is the Data Controller responsible for the personal information collected through this website and during the provision of treatments and services.
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If you have any questions about this Privacy Policy or how your information is handled, please contact:
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Email: hello@abigailhardie.co.uk
Telephone:Â 07822 010 312
Clinic:Â Ora The Wellbeing Company, Willow House, Willowpit Lane, Hilton, Derbyshire DE65 5FN
What Information I Collect
Depending on how you interact with my practice, I may collect:
Personal Information
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Name
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Address
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Telephone number
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Email address
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Date of birth
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Emergency contact details
Health Information (Special Category Data)
Where you receive treatment, I may collect information including:
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Medical history
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Current health conditions
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Medication
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Allergies
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Previous surgeries
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Lifestyle information relevant to treatment
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Treatment notes
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Assessment findings
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Consent records
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This information enables me to provide treatments safely and appropriately.
How Your Information Is Collected
Information may be collected when you:
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Complete consultation forms
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Book appointments
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Contact me by telephone, email or social media
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Attend appointments
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Visit my website
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Subscribe to newsletters
Why I Collect Your Information
Your information is collected to:
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Assess your suitability for treatment
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Provide safe and effective care
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Maintain accurate clinical records
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Communicate regarding appointments
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Meet professional, insurance and legal obligations
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Improve my services where appropriate
Lawful Basis for Processing
Under UK GDPR, I process your information using the following lawful bases:
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Contract
To provide the treatments and services you have requested.
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Legal Obligation
To comply with legal, regulatory and insurance requirements.
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Legitimate Interests
To manage appointments, communicate with clients and operate my practice effectively.
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Special Category Health Data
Health information is processed because it is necessary for the provision of health care and the management of health services under Article 9(2)(h) UK GDPR.
Confidentiality
All personal and health information is treated as strictly confidential.
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Your information will never be sold or shared for marketing purposes.
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Information will only be disclosed where:
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You have provided consent
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It is required by law
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There is a safeguarding concern
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There is a serious risk to your safety or the safety of others
How Your Information Is Stored
Personal information is stored securely using appropriate physical and electronic safeguards.
Reasonable measures are taken to protect information from unauthorised access, alteration, disclosure or loss.
How Long Records Are Kept
Clinical records are retained in accordance with professional, legal and insurance requirements.
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Once no longer required, records are securely destroyed.
Your Rights
You have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request restriction of processing where applicable
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Request deletion where legally appropriate
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Object to certain types of processing
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Withdraw consent where consent is the lawful basis for processing
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Some rights may be limited where I am legally required to retain clinical records.
Website Information
My website may collect limited information through cookies and analytics to help improve website performance and user experience.
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You can manage cookies through your browser settings.
Third-Party Services
Where I use trusted third-party providers (such as online booking software, payment providers or secure form providers), they process information on my behalf and are required to comply with applicable data protection legislation.
Complaints
If you have concerns about how your information has been handled, please contact me in the first instance so I can try to resolve the issue.
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If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
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Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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Website: https://ico.org.uk
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation or how my practice operates.
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The latest version will always be available on my website.